Shipping and Delivery Policy

This shipping policy is valid for The United Kingdom. Currently we do not provide international shipping.

Below you will find the average delivery time of all our packages:

Delivery Time = 4-11 Business Days (Order procession Time + Order Shipping Time)

- Order Processing Time: 1-3 Business Days (Monday to Friday)

- Order Shipping Time: 3-8 Business Days (Monday to Friday)

Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London)

We use the following carriers parties:
- DHL
- UPS
- FedEx

Shipping costs

Shipping is free. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

Change of Address: 

Customer can change their delivery address by contacting our customer service within 24 hours of placing the order. Once an order is dispatched, the delivery address cannot be changed. These 2 statement work whichever comes first.

Customers are responsible for ensuring their address is correct at the time of purchase

Shipping Cancellation conditions:

We can cancel your order 24 hours after the purchase. 

Tracking your order:

You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track Your Order page which you can use to track your package.

Contact

Boutique Name: Qovelle Fashion
Address: 4 Princes Street, Mayfair, W1B 2LE, London, United Kingdom

E-mail: info@qovellefashion.com
FAQ: Frequently Asked Questions
Tel :+31610781436
Contact form: Click Here

Customer service hours:
Monday to Friday: 9:00 am to 5:00 pm (GMT) Greenwich Mean Time (London)
Saturday and Sunday: closed

We aim reply to your e-mail within 1 day.