Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay UnionPay, Visa.

Do you offer free shipping?

Yes, we offer free shipping within The United Kingdom! 

How long will it take to receive my order?

  • Delivery Time = 4-11 Business Days (Order procession Time + Order Shipping Time)
  • Order Processing Time: 1-3 Business Days (Monday to Friday)
  • Order Shipping Time: 3-8 Business Days (Monday to Friday)
  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London)

How can I track my order?

  • We will email you a tracking code. You can track your order using our Track Order page.

Do you ship internationally?

  • No, we currently only ship our products within The United Kingdom.

How many days do I have to return an item?

  • We offer a 30-day return policy from the date of purchase.

What should I do if I receive a damaged shipment?

  • We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at no charge. Contact us to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

  • If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

  • Once we receive your return and approved the return, you will get the refund within 5 days on your original payment method. 

Can I Exchange an Item?

  • Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

Do you charge a restocking fee for returns?

  • No, we do not charge a restocking fee for returned items. 

Can we cancel an order?

  • We can cancel orders within 24 hours after being placed. 

Contact

Boutique Name: Qovelle Fashion
Address: 4 Princes Street, Mayfair, W1B 2LE, London, United Kingdom

E-mail: info@qovellefashion.com
FAQ: Frequently Asked Questions
Tel :+31610781436
Contact form: Click Here

Customer service hours:
Monday to Friday: 9:00 am to 5:00 pm (GMT) Greenwich Mean Time (London)
Saturday and Sunday: closed

We aim reply to your e-mail within 1 day.